Frequently Asked Questions
I can’t remember my password. What should I do?
Visit the website of the provider of the linked account you used to register for SIMS Parent (i.e. Microsoft, Google, Facebook or Twitter) and follow their instructions for resetting your password.
Do I need to register separately for each of my children attending this school?
No. When you sign in to SIMS Parent, events and information for all of your children attending this school will be displayed in one place.
If I have children who attend different schools, and if each of the schools is using SIMS Parent, can I view all of my children in one place?
If the schools which your children attend all use the SIMS Parent App, it is possible to use the same login details to register with multiple SIMS Parent schools. This will allow users to change school once inside SIMS Parent from a drop-down menu located on the school name in the top right-hand corner of the page.
Why can’t I open the Data Collection Sheet for my child?
If the Data Collection Sheet is not visible from SIMS Parent for your child, you may not meet the criteria used by the school to access your child’s account.
If you can see the Data Collection Sheet but it is locked (a padlock icon will be displayed), the system is waiting for the school to authorise and apply the changes. Once the changes have been applied, the Data Collection Sheet will become available again.